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Terms & conditions

General

The Ship Simulator Experience is operated by ECDIS Ltd, a company registered in the United Kingdom, under company registration number 06711458.  The Ship Simulator Experience (“The Ship Sim Exp”, “We”) provides entertainment and educational services to our customers (“Customers”) using a ship simulation device (the “Simulator”) located at 30 Steel House, BizSpace, Fareham PO15 7FP. The Ship Sim Exp is not a maritime school.

All sessions will be under the supervision of a Ship Sim Exp employee or contractor unless prior approval is given by The Ship Sim Exp for unsupervised use. Any instructions provided by The Ship Sim Exp employees or contractors are instructions on how best to operate The Ship Sim Exp Simulator and should not be considered instructions on how to operate a real vessel.

Entry Policy

Customers may bring up to 5 guests with each booking. Anyone under 16 must be accompanied by an adult over 18. No dogs or other animals are allowed on the premises except registered guide dogs. We reserve the right to refuse entry or terminate a session at any time should a Customer or a guest of a Customer:-

  • Be intoxicated or under the influence of drugs
  • Be disruptive, rude, or abusive to other Customers or to The Ship Sim Exp employees or contractors
  • Refuse to follow the lawful instructions of The Ship Sim Exp employees or contractors

If any of the above applies, the Customer will not be entitled to a refund.

Age Policy

Customers must be over the age of 7 to be able to participate in simulated activities. Anyone under this age will require permission from The Ship Sim Exp prior to their attendance.

Customers bringing guests under the age of 16 must be accompanied by an adult over the age of 18.

Health and Safety

Customers with a history of epilepsy, heart conditions, or motion sickness should consult with their doctor before using the Simulator. The Ship Sim Exp is not responsible for any health-related issues arising from the use of the Simulator.

Payment Terms

Gift Vouchers are valid for 12 months from the date of purchase and can be redeemed online.  Vouchers are non-refundable and cannot be exchanged for cash.

If a session booked with a voucher is cancelled less than 48 hours before the booking, the voucher will be void.

Gift Cards / Gift Vouchers delivery

All vouchers are delivered by PDF instantly to either the recipient or to the purchaser. It is up to the customer to determine who they want it delivered to at the time of purchasing.

Cancellation and Changes to Bookings

We understand plans may change and in order to allow customers to book with confidence, the date and time of a booking can be changed free of charge at any time up to 48 hours before the booking starts by getting in contact with our administration team using the contact form on our website, emailing bookings@ecdis.org or calling our office number on 01489 559 677.

If you would like to cancel your booking and receive a refund or would like to change the date and time less than 48 hours before the booking starts, we will do our best to help but cannot guarantee we will be able to accommodate any change.

Late or No Shows

If the Customer doesn’t show within 20 minutes of the booking start time, we reserve the right to cancel the booking without a refund. However, if you are running late, please call us on 01489 559677 and we will do our best to accommodate you. Please note, we cannot always extend a session if you are late as another Customer may be booked immediately afterwards, so you may lose part of your booking.

Technical Malfunctions

The Simulator is a complex device and on rare occasions we may not be able to honour a booking due to a technical malfunction. Should we not be able to accommodate your booking, we will do our best to re-book you at a time that is convenient for you or offer a full refund depending on your preference.

Liability Waiver

The Ship Simulator Experience is not liable for any injury or damage sustained by a Customer or their guests during their session in the Simulator, except in cases of gross negligence or willful misconduct by The Ship Sim Exp. By participating in a session, Customers agree to use the Simulator at their own risk.

Data Protection (GDPR)

The Ship Simulator Experience will only use personal data provided during booking for the purposes of managing the Customer’s booking and will not share this data with third parties without the Customer’s explicit consent, except where required by law. Customers have the right to request the deletion of their data by contacting bookings@ecdis.org.   ECDIS Ltd is registered with the
Information Commissioner’s Office: ICO: Z2735922

Force Majeure

The Ship Simulator Experience is not liable for any cancellations or disruptions caused by events beyond our control, including but not limited to natural disasters, power outages, pandemics, or other unforeseen circumstances. In such cases, we will offer to reschedule at a later date.

Website Use

By accessing or using our website (https://www.simulatorexperience.co.uk), you agree not to engage in any unlawful or harmful activity, including attempts to breach website security or misuse booking functionality. We reserve the right to restrict access or remove content without notice.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Accessibility

The Ship Simulator Experience aims to make its Simulator experience accessible to all. Please contact us in advance if you or your guests require specific accommodations or accessibility support, and we will do our best to assist.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Updates will be posted on our website, and continued use of our services will signify acceptance of the revised terms.